Assign incoming tickets to next open unit agent

Your tickets arrive without location routing, causing agents to be misassigned and response times to increase. Automatically assign to the next open unit so agents receive context and act within minutes.

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Overview

Manual, location-dependent routing wastes agent time and delays responses; this flow automatically assigns tickets to the correct local unit and on-shift agent as they arrive. Support ops get more consistent queues and agents start working on routed tickets within minutes of receipt.