Assign incoming conversations by brand to on-call owners
Assign incoming conversations by brand to on-call owners
Your support inbox receives brand-specific requests without ownership, causing slow triage and duplicated effort. Assign messages to the correct owner automatically so your reps respond same day.
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Overview
Brand-specific messages often sit unassigned and slow responses; this flow guarantees each conversation is routed to the right owner so program coordinators and reps get ownership immediately. That means less manual triage and more replies going out same day.