Assign flagged IT tickets and start triage faster

IT engineers add an eyes reaction to urgent Slack messages, leaving tickets unassigned. Assigning the ticket and setting status to in progress ensures engineers begin triage quickly.

Overview

Unassigned IT tickets flagged in chat delay triage and increase incident risk. This workflow turns eyes-flagged Slack messages into assigned, in-progress tickets so engineers begin triage quickly and flagged requests stop aging untriaged.

Notable Features

Assign flagged tickets to owner
Set ticket status to in progress
Notify engineers when triage starts