Assign empty owner to follow-up coordinator on items
Assign empty owner to follow-up coordinator on items
You receive follow-up items with no assigned owner, causing triage delays and missed response SLAs for program coordinators. Assigned owners route tasks for action the same day.
Overview
Unassigned follow-ups create triage gaps and let SLAs slip. This flow claims unowned items for a configured fallback user immediately, giving coordinators clear accountability and routing tasks for action the same day.