Assign and notify review owner for express tickets
Assign and notify review owner for express tickets
Your review tickets lose owner context when CRM ownership changes, delaying handoffs for express orders. Assign the correct agent and ping them so express reviews are started same day.
Overview
When ownership moves in your CRM, support tickets can become unassigned and miss express SLAs. This flow assigns the right agent, adds an expedited deadline, and pings them so express reviews are started within hours and avoid same-day misses.