Assign and notify new support cases to owners
Assign and notify new support cases to owners
When new support cases arrive without clear ownership, engineers can't prioritize or find contact context. The workflow assigns owners and shares context so triage begins the same day.
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Overview
Manual case routing delays triage and leaves engineers without contact context. This flow assigns ownership and pushes key links to the right specialists automatically, getting cases into work queues the same day and reducing handoff time.