Assign and announce daily patrol leader for support ops

Customer support ops lack morning leader assignment, causing coverage gaps and slower handoffs. Agents receive role guidance and a roster link, ensuring clear assignment before shifts.

Overview

Morning uncertainty about who is leading shifts creates coverage gaps and slower incident handoffs. This workflow chooses and tags the patrol leader, shares role guidance and the roster link, and logs the assignment so support ops get clear handoffs and faster responses.

Notable Features

Select leader from on-duty list
Tag leader in support channel
Log selection to duty roster