Append incoming channel comments to support ticket records

Your support ticket comments posted in a busy channel go unrecorded, leaving agents without context and delaying triage. It appends channel comments to tickets so agents see context same day.

Overview

When ticket comments live only in a busy channel, agents miss critical context and triage slows. This flow captures channel comments and appends them to the matched ticket so support ops and agents see the full thread within minutes and handoffs improve.