Append guest communications messages to central review log
Append guest communications messages to central review log
Your Slack messages about DMs or SMS in frontline channels go untracked and guest requests are left uncaptured. The log centralizes those messages for guest experience managers to review same day.
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Overview
When frontline chat about DMs and SMS goes untracked, guest requests and handoffs get missed and managers lose context. This captures those mentions into a searchable document so guest experience managers and reservation leads can review and act on issues the same day.