Append channel thread messages to support ticket comments

Your channel replies aren't copied into patient support tickets, leaving agents without clinical context. Capture thread messages into ticket comments so agents respond with full context same day.

Overview

When thread replies live only in a private channel, agents lose case context and responses slow down. This flow captures those thread messages and appends them to the linked ticket so agents can reply with full context within minutes. It also preserves an auditable trail for handoffs and compliance.