Alert tutors about lapsed student messages for faster replies
Alert tutors about lapsed student messages for faster replies
Tutors miss student messages after a 31-day gap, leaving inquiries unresolved and risking churn. SMS nudges alert tutors to returning student messages, ensuring faster replies and fewer open inquiries.
Overview
Unanswered student messages create churn risk and frustrate tutors. This workflow nudges tutors by SMS when a returning student messages after long inactivity, reducing missed follow-ups and helping response times drop dramatically.
Notable Features
- Detect 31-day student inactivity
- Send SMS nudges to tutors
- Log outreach to support tickets