Alert technology and data services when visitors sign in

Help desk staff in technology and data services miss visitors when sign-ins go unnoticed, leaving in-person support requests unattended. Alerts send each sign-in to the help desk so IT greets visitors and addresses issues promptly.

Overview

Campus help desks risk unattended visitors and delayed in-person support, which undermines campus experience and safety. This workflow routes every visitor sign-in to the technology and data services help desk so on-site IT greets visitors and responds faster, eliminating missed check-ins and creating a clear handoff record.

Notable Features

Send instant help desk alerts
Filter sign-ins by department
Include visitor details in messages