Alert support ops to new live-transfer QA reports

Support ops miss live-transfer QA reports, causing coaching delays and compliance risk. This sends alerts to QA and support managers so reviews start quickly and coaching actions get assigned.

Overview

Missed live-transfer QA reports let issues fester and expose compliance risk. This workflow routes every QA submission to managers and creates review tasks, enabling faster reviews and eliminating missed follow-ups. Support ops can focus on coaching while the system enforces review and auditability.

Notable Features

Notify QA and support managers
Attach recording and call details
Create review task for follow-up