Alert support ops to community refund and tracking mentions

Support ops miss community posts about refunds, returns, or tracking, causing unresolved tickets and SLA risk. Alerts send mentions to support and community channels so agents triage quickly.

Overview

Support ops risk missed refund and tracking conversations that escalate into SLA breaches and churn. This workflow routes keyworded community posts into support channels and creates triage tickets, enabling faster response and zero missed follow-ups.

Notable Features

Forward keyword mentions instantly
Route posts to support and community
Create triage tickets for follow-up