Alert support leads and engineers when swarms post

Support leads and engineers miss swarms posted in the support channel, causing delayed incident response and SLA risk. Forward swarms to triage so responders see issues and coordinate fixes.

Overview

Swarm conversations hidden in one channel create blind spots and increase SLA risk. This workflow routes every swarm into the triage channel and alerts support leads and engineers, turning noisy threads into coordinated incident response so missed escalations are eliminated.

Notable Features

Forward swarm messages to triage
Notify support leads and engineers
Flag urgent threads for escalation