Alert support engineers and assign cancellation tickets for immediate triage

Support engineers triaging shared inboxes miss cancellation emails, leading to unprocessed refunds and angry customers. That ensures cancellations are triaged fast and customers get confirmations.

Overview

Support engineers risk SLA breaches when cancellation emails slip through shared inboxes. This workflow turns each cancellation into a tracked ticket with order context and an assigned owner, eliminating missed follow-ups so response times drop dramatically and refunds are handled consistently.

Notable Features

Create support tickets from cancellation emails
Attach order and reservation details
Assign and notify the right agent