Alert support agents to high-priority NPS and CSAT feedback

Support agents and customer success managers miss critical NPS and CSAT comments, letting detractors go untriaged and praise get overlooked. Post survey feedback to internal channels in real time so agents can prioritize follow-up.

Overview

Missed survey feedback lets detractors fester and praise slip away — that directly impacts retention and product improvements. This workflow delivers every NPS and CSAT reply to the right support channel and pings owners so feedback is triaged in real time, leading to faster follow-ups and fewer missed escalations.

Notable Features

Post every CSAT and NPS response
Route feedback to the right inbox
Highlight detractors and notify owners