Alert support agents of telephony on/off emails instantly

Support agents miss telephony on/off emails, causing delayed incident triage and jeopardizing SLAs. Channel posts flag on/off events so agents can triage quickly.

Overview

Support inboxes can bury telephony on/off alerts, delaying incident triage and risking SLA breaches. This workflow pushes flagged emails into your support channel and spins up follow-ups so agents spot incidents faster and avoid missed alerts.

Notable Features

Post flagged emails to channel
Highlight on/off events in messages
Create triage task when flagged