Alert project managers to instructor issues before sessions

Project managers miss instructor issues in post-course forms, causing fixes to lag and threatening sessions. Instant alerts route reports to ops leads so issues are fixed before the next session.

Overview

Unresolved instructor issues put upcoming sessions and client satisfaction at risk. This workflow ensures every post-course concern lands with ops leads and becomes a tracked task, so problems are acknowledged and resolved before they impact future deliveries.

Notable Features

Send instant incident alerts to leads
Create documented issue records in tracker
Escalate unresolved items to managers