Alert product managers when TPS case volume spikes

Product managers miss TPS case spikes, causing backlog and delayed triage. Scheduled hourly alerts notify the product team when counts exceed thresholds so managers can triage and reallocate resources.

Overview

Unchecked TPS spikes create backlog and delayed triage, threatening product quality and release timelines. This workflow runs scheduled checks and routes alerts into Slack and Jira so product managers triage issues before escalation while leadership gains a live dashboard of case trends.

Notable Features

Send hourly TPS volume alerts
Create triage tasks for product managers
Log counts to a shared dashboard