Alert ops and log chatbot transcripts for review

Your chatbot transcripts include unanswered or fallback replies that hide product and UX issues from customers. Alerts and captured logs let your coordinators triage and update FAQs the same day.

Overview

When your chatbot returns fallback replies, product and ops miss repeat issues and FAQs fall out of date. This flow captures completed conversations, logs transcripts, and surfaces unanswered queries so coordinators can triage and update guides the same day.