Alert operations coordinators to new site reviews instantly

Operations coordinators miss site reviews hidden in CMS feeds, so praise goes unacknowledged and issues linger. Route reviews to ops and marketing so acknowledgements and escalations happen promptly.

Overview

Missed site reviews let customer praise go unshared and problems fester, undermining reputation and coordination for operations coordinators. This workflow funnels every published review into ops and marketing channels so acknowledgements and escalations happen promptly—teams report faster response times and far fewer missed follow-ups.

Notable Features

Route reviews to ops channel
Notify marketing and ops channels
Flag negative reviews for escalation