Alert on-call IT staff for ADM_IT email incidents

On-call IT staff miss ADM_IT emails in crowded inboxes, causing delayed incident escalation and prolonged outages. SMS alerts notify on-call responders instantly, ensuring incidents are acknowledged within minutes.

Overview

Missed ADM_IT emails let incidents escalate and extend outages. This workflow converts those emails into SMS alerts for on-call IT responders so incidents are acknowledged within minutes and escalations are reduced. The net effect is faster incident acknowledgement and fewer missed alerts.

Notable Features

Send SMS alerts to on-call responders
Filter inbound mail for ADM_IT subjects
Escalate if alerts go unacknowledged