Alert on-call engineers when 'ODI' error emails arrive

On-call engineers miss 'ODI' emails, causing delayed triage and production incidents. SMS and incident alerts forward 'ODI' messages to the on-call rotation, so engineers can triage errors faster.

Overview

Missed 'ODI' emails let production errors fester and extend incident impact — on-call engineers need reliable alerts to triage quickly. This workflow delivers 'ODI' notices to the on-call rotation via SMS and incident channels, eliminating missed alerts and enabling faster triage; teams report faster response times and clearer handoffs.

Notable Features

Send SMS to on-call engineers
Route 'ODI' emails to incident channel
Notify backup engineers if unanswered