Alert network operations and on-call groups for incidents

Network operations coordinators miss incident messages in private Slack channels, causing delayed triage and longer outages. Send SMS and Slack alerts to on-call responders to coordinate triage.

Overview

Missed incident messages in private channels delay triage and extend outages for network operations. This workflow routes those messages to the right escalation groups via SMS and Slack, eliminating missed alerts so responders can coordinate triage and reduce outage impact.

Notable Features

Notify on-call via SMS and Slack
Route incidents to escalation groups
Filter messages by severity keywords