Alert IT staff when estimate ticket lookup fails

IT staff get estimate requests that reference missing service tickets, leaving requests untracked and risking customer confusion. Alerts notify IT and ops so issues are triaged before customer impact.

Overview

Untracked estimate references create customer confusion and leave requests falling through the cracks. This workflow routes missing-ticket errors with full submission context to IT and ops, closing gaps so incidents are triaged and resolved before customers are affected.

Notable Features

Flag missing service ticket references
Email IT and ops immediately
Create internal incident with details