Alert customer support ops about unassigned enterprise chats

Customer support ops let unassigned enterprise chats linger, risking SLA breaches. Escalate unassigned chats to on-call agents so customers receive a response within minutes.

Overview

Unassigned enterprise chats create SLA exposure and frustrate customers. This workflow escalates unassigned requests to your on-call channel and creates incident tickets so support-on-call responds quickly and handoffs are tracked. Support leaders see faster response times and fewer missed follow-ups.

Notable Features

Alert on-call agents instantly
Recheck unassigned chats after delay
Create incident tickets for follow-up