Alert community managers to keyword forum posts

Community managers miss keyword forum posts buried in feeds, letting issues or opportunities escalate. Email alerts notify them when matching posts publish, so ops can triage and respond quickly.

Overview

Unread keyword posts let issues escalate and opportunities slip by without triage. This workflow routes matching forum posts to the community manager and creates a triage task so ops respond faster—teams report faster response times and fewer missed follow-ups.

Notable Features

Send email alerts to community manager
Filter new forum posts by keyword
Create triage task for ops review