Alert clinical triage when programming is mentioned in chat

Triage coordinators miss clinical programming mentions in crowded channels, causing delayed escalations. Every mention goes to the review channel so coordinators assign or escalate issues promptly.

Overview

Missed clinical programming mentions delay triage and risk escalations for operations coordinators. This workflow surfaces every mention in the clinical programming review channel so coordinators can assign or escalate issues quickly, eliminating manual handoffs and reducing missed follow-ups.

Notable Features

Forward mentions to review channel
Highlight urgent messages for triage
Create assignable incident notes