Alert billing teams on failed payments and assign tickets

Billing teams miss failed payments in notification feeds, causing unpaid invoices and revenue risk. Create a support ticket for each failed payment so finance can investigate and recover invoices.

Overview

Unnoticed failed payments create direct revenue risk and manual firefights for finance. This workflow converts each failed payment into a prioritized billing ticket, ensuring cases reach billing owners for prompt investigation and invoice recovery — with clearer audit trails and fewer missed follow-ups.

Notable Features

Create ticket for failed payments
Assign cases to billing owners
Attach invoice and customer details