AI operations lead: Capture pilot cases for triage

AI operations leads miss pilot case posts in busy channels, causing delayed triage and risking patient intake. Create structured case records from posts, so ops staff start triage within minutes.

Overview

Pilot-case posts missed in a noisy channel create triage gaps that put patient intake at risk. This workflow converts every message into a standardized case record, eliminating missed cases, enabling faster handoffs, and producing a clear audit trail for compliance.

Notable Features

Create structured case records
Extract reporter ID and region
Alert operations staff for triage