Add webinar live attendees to support contact records
Add webinar live attendees to support contact records
Your live webinar attendee list often lacks records, so your support agents can't see attendee context and must chase down contact history. Agents get attendee context for same-day follow-up.
Overview
When live webinar attendees aren't logged, support lacks the attendee context needed to triage and follow up quickly. This flow captures attendees into contact records and surfaces a digest for ops so agents can respond the same day.