Add verified chat reactions to monthly CS report
Add verified chat reactions to monthly CS report
You miss reaction confirmations in busy support channels, causing incomplete CS tallies and manual reconciliation. Captured reactions are tallied into your monthly report, ready same day.
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Overview
When reaction confirmations sit unrecorded in busy support channels, monthly CS reconciliation becomes manual and error-prone. This captures qualifying reactions and tallies them into your reporting sheet automatically, giving CS managers audited counts same day.