Add verification code to incident and close ticket
Add verification code to incident and close ticket
When first-line tickets lack a customer's verification code, agents pause to find it. The flow adds the valid code to the ticket so agents can verify callers and close incidents the same day.
Workflow preview:
Zap details:
Overview
Stop agents losing time on manual code lookups by surfacing verification codes directly in the ticket. The flow delivers the valid code into the incident and closes or flags the ticket the same day, removing a common friction point in support handoffs.