Add triage notes to flagged support conversations for ops

Your tagged support conversations lack ticketing guidance, causing handoffs, missed escalations, and reporting gaps. Agents receive clear triage steps so issues are escalated same day.

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Overview

High-risk or legal-tagged conversations need clear, consistent next steps or cases stall and metrics worsen. This workflow appends an internal triage note and ticket guidance so trust & safety and support ops can escalate and resolve issues same day.