Add triage comment and priority to incident tickets

New incident tickets often lack priority and context, delaying routing and manual triage. It appends a triage summary and estimated priority so engineers can act within minutes.

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Overview

Triage bottlenecks slow down your support and engineering handoffs and increase time-to-resolution. With this flow, every new unassessed incident receives a concise summary and provisional priority so engineers gain actionable context within minutes and handoffs happen faster.