Add time-to-close tag and title to resolved ticket
Add time-to-close tag and title to resolved ticket
Helpdesk tasks close without duration, leaving resolution time untracked and SLA trends unclear. Recording time-to-close on the task gives managers SLA visibility ahead of weekly reports.
Workflow preview:
Zap details:
Overview
When tickets close with no duration, SLA blind spots appear and managers waste time reconstructing timelines. This flow writes a clear time-to-close value back into each resolved task so support managers get immediate SLA visibility and can act before weekly reports.