Add ticket reaction to new channel messages for triage

Your intake and case messages in Slack get lost in busy channels and delay assignment. Flagging them with a ticket reaction lets coordinators spot and act on them same day.

Overview

When intake and case notes pile up in a busy Slack channel, coordinators can miss items and client follow-up stalls. This flow tags qualifying messages with a ticket reaction so your case coordinators see and act on them, enabling same-day triage.