Add threaded replies to support ticket comments instantly
Add threaded replies to support ticket comments instantly
Your thread replies stay in team chat and aren't added to tickets, leaving agents without conversation context. Add thread replies to ticket comments so agents have full context within minutes.
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Overview
When threaded chat replies aren't recorded on tickets, agents lose context and triage slows. This flow captures thread replies and appends them to the linked ticket so agents have complete history and can resolve issues within minutes.