Add structured triage comments and log ticket ID to sheet

New tickets often miss structured patient intake details, leaving agents without context for triage. Provides a standardized triage comment and logs the ticket so agents get context same day.

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Overview

Incoming patient or intake tickets often arrive without structured details, forcing agents to chase context and delaying responses. This workflow inserts a consistent, private triage comment and logs the ticket into your lookup sheet so agents have the information they need same day and handoffs are smoother.