Add shortened PDF link to customer profile in chat

You miss generated PDF documents in customer chats, delaying case handling and follow-up. Agents get a shortened PDF link in the chat profile for immediate access within minutes.

Workflow preview:

Zap details:

Overview

When generated PDFs are not visible in the customer chat profile, agents spend time hunting for files and stalls grow. This flow shortens and attaches each PDF link to the customer's chat profile so support has the document within minutes and can move cases to resolution faster.