Add sent email as job comment in PM system
Add sent email as job comment in PM system
You send client emails from your inbox that aren't attached to jobs, leaving crews and schedulers without context. Record outgoing messages on the job so teams have context same day.
Overview
Every outgoing client email should live on the job it relates to so crews and billing teams don’t lose context. This workflow captures sent messages and posts them to active jobs, giving teams searchable, same-day conversation history tied to projects.