Add secure submission details to master support case

Ops cases with secure submissions often leave support without context, causing rework. It posts submission IDs and notes to the master support case so teams have context same day.

Add secure submission details to master support case

Overview

Keep secure submission context attached to the right support records so customer success and ops stop hunting through closed cases for details. Teams will see submission IDs and descriptions in the master case within minutes, enabling same-day closure of redundant records.

Add secure submission details to master support case