Add secure submission details to master support case
Add secure submission details to master support case
Ops cases with secure submissions often leave support without context, causing rework. It posts submission IDs and notes to the master support case so teams have context same day.
Overview
Keep secure submission context attached to the right support records so customer success and ops stop hunting through closed cases for details. Teams will see submission IDs and descriptions in the master case within minutes, enabling same-day closure of redundant records.