Add requested user to group and close ticket

Your access requests stall when group membership isn't provisioned, leaving users unable to sign in and IT chasing approvals. You get confirmed access and a closed ticket the same day.

Overview

When access requests sit unprovisioned, employees wait and IT spends hours on manual updates. This workflow provisions users into the correct access group, updates the ticket, and posts a confirmation so staff gain access within an hour and IT avoids repetitive follow-ups.