Add remote support link and comment to repair tickets
Add remote support link and comment to repair tickets
Repair tickets lack a remote session link, forcing coordinators to manually add links. You get a saved short link plus a public ticket comment so customers receive the session link same day.
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Overview
When tickets hit a specific repair status, coordinators often waste time creating and pasting session links, slowing resolution. This flow injects a time-limited short link into the ticket and posts a public comment so customers get access same day and technicians have immediate context.