Add recovered buyers to payment-success journey and tracker
Add recovered buyers to payment-success journey and tracker
Your failed payment records and customer tags can go out of sync after a recovered charge, delaying follow-up and reconciliation. It enrolls recovered buyers and updates your tracker the same day.
Overview
When recovered payments and customer tags fall out of sync, follow-ups stall and reconciliation takes extra hours. This workflow re-enrolls recovered buyers into post-purchase journeys and updates your recovery tracker so outreach resumes within minutes.