Add reception routing tag to inbound call records

Your inbound call records arrive without routing tags, leaving on-call staff unable to triage. This adds routing tags automatically so technicians have triage context within minutes.

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Overview

When webhook payloads arrive without a clear call reference, your on-call team loses time finding context and risks missing SLAs. This flow extracts the call reference and updates the call record with routing tags so technicians have triage-ready context within minutes.