Add received attachments to ticket and file store

Webhook payloads arrive with uploaded files agents can't access, stalling ticket triage. Files are archived to shared drive and tickets and records are updated so agents can act same day.

Overview

Missing attachments stall triage and keep cases open longer. This flow pulls files from incoming payloads, archives them to your shared drive, annotates the ticket, and updates the originating record so agents can resolve cases same day.