Add rebilled customers to community groups and resources
Add rebilled customers to community groups and resources
Your rebill payments can fail to re-add paying members to community groups, leaving them without course materials. Members are added back quickly after rebill so access is restored same day.
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Overview
When recurring payments post but members aren't re-enrolled, program coordinators field avoidable access requests and manual fixes. This flow automatically places paid subscribers into the right community groups immediately after rebill, restoring access the same day and cutting support tickets.