Add prep and follow-up buffer events for consultations
Add prep and follow-up buffer events for consultations
Your consultation bookings lack prep buffers, leading to back-to-back client calls. This creates short prep and follow-up events so agents gain context and headroom before the appointment same day.
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Overview
Back-to-back consultations erode preparation time and reduce service quality. This creates short prep and follow-up blocks around each consultation so your agents have context and breathing room, with buffer events appearing within minutes of booking.